FAQ:
Where does "PointyKitty" come from?
I've always enjoyed simple pieces with a bit of feline flair. the "pointy" in PointyKitty is a
Simpsons reference from episode 5F13, "This Little Wiggy."
How often do you add new items?
New items are added approximately once a week.
Where do you get your materials?
The majority of our materials come from locations within the United States. All other materials
come from better suppliers locally and globally.
How do I care for my...?
Never machine or hand wash any of your textile pieces. Please take them to a trusted
professional dry cleaner.
Simply handle your jewelry with common sense. Do not store in direct sunlight or an area with lots of moisture (i.e. the bathroom). Generally avoid contact with water and never immerse in chlorinated water.
Do you accept custom orders?
Of course! As you look through our online store and gallery, please keep in mind that we want
the piece of jewelry you select to be specially crafted and customized to fit your tastes and
personality.
If you see a style you would like, but would rather have a different stone (such as your birthstone), please contact us at orders@pointykitty.net, and we will help you create a custom piece.
Do you sell wholesale?
Yes, please read our wholesale section below.
Do you sell your products offline?
Yes. Our products are currently available at a number of retailers in the midwest, including
Youngerman Music Comapny in Urbandale, Iowa, as well as Savoir Faire Cards and Gifts and Hue Art
Gallery in Madison, Wisconsin.
Shipping, Terms and Conditions:
Privacy
Policy:
First and foremost we would like you to shop at PointyKitty Studios with confidence. The Studio
hates spam, and we're sure you do too! That's why we will never sell or share your contact
information with anyone.
Methods
of Payment:
We accept credit card payments through PayPal. Nonetheless, we do understand that some of
you may still feel uncomfortable releasing your credit card information online, and are happy
to accommodate you by accepting cashier's checks or money orders. Simply e-mail
payment@pointykitty.net with your order and we
will direct you from there.
Sorry, absolutely no personal checks. Please be advised that issuing a check/money order significantly slows down the general transaction.
Shipping:
We try to make shipping rates as reasonable as possible for our clients. Checkout will
automatically calculate your shipping rate based on weight and adds a flat $1.50 handling fee.
Items are shipped within the U.S.A. via USPS Priority Mail. Please allow 5 to 7 business days
(excluding holidays) for Priority Mail delivery.
We certainly welcome international clients! International orders will be shipped via USPS Global Priority mail. Please allow 10-14 business days for delivery. For both American and international orders, insurance is automatically figured into your shipping rate for totals of $150.00 or more. All clients will be notified by e-mail when shipment goes out.
Sales Tax:
Items shipped within Wisconsin are charged the appropriate sales tax.
Returns:
If you are unsatisfied with your purchase, please return your item and original invoice via an
insured carrier. Please return your item to:
PointyKitty Studios
attn: Returns
2001 Manley St
Madison, WI 53704
We do not provide refunds of any kind on earrings for hygienic reasons.
Due to the time-intensive process and regular communication with the client, we do not provide refunds on custom orders.
We will accept returns granted that the item is received in an unused/mint condition within 10 business days of receipt of purchase. PointyKitty Studios is not responsible for items damaged or lost while being returned to us and we do not refund shipping costs.
Before purchasing, please do not hesitate to contact us for any questions. We have a 24 hour email turnover Monday through Friday during normal business hours.
About our handcrafted items:
Because our items are handcrafted, variations may appear from piece to piece. Each item may be
one-of-a-kind or limited in quantity. Therefore, we do not guarantee availability.
Wholesale:
Would you like to carry PointyKitty Studios originals in your store or boutique? Simply email
us at wholesale@pointykitty.net for quantity pricing
and details. Consignment optios are available for local merchants on a limited basis.
Please include your store name, contact's name, address, PointyKitty Studios products of interest, and a brief description of your store's product line. Please include your store's website address as well if available.